Help center
Get started. Keep building.
Find answers below or email support@parcelapis.com.
Create an account
Open your account and choose Create account. Use an available sign-in method and verify your email. Use the same sign-in method when returning. Account settings contains your profile and sign-in options.
Try a request
The interactive demo works without signup and contains 150 synthetic parcels. Choose an example, click Run request, and inspect the response. The demo key cannot access production data.
Create or replace an API key
In your account, give the key a description and expiration date. Copy the full key when it appears; it is shown once. Store it on your server, never in frontend code. To rotate it, create a replacement, update your application, verify a request, then revoke the old key. Revoke a lost or exposed key immediately.
Troubleshoot requests
A 401 response means your credentials are missing, invalid, or expired. Check the Authorization header. A 403 response means your account does not have access. For 429 responses, slow down and check your remaining allowance. For temporary server errors, retry with a bounded delay. Use the API reference for each endpoint’s parameters and error responses.
Plans and payments
Compare request allowances on the pricing page. Monthly allowances do not roll over. Sign in, choose a published monthly, annual, or pay-as-you-go plan, and complete payment through secure Stripe Checkout. Your account then shows subscriptions, invoices, remaining credits or metered access, and a link to manage billing. Cryptocurrency will appear only after Stripe approves it for this account.
Use an AI agent
Follow the agent integration guide to connect a server-side tool to the REST API. Your agent uses your account’s key and allowance.
Contact support
Include the endpoint, HTTP status, request ID, UTC time, and a redacted example. Never send API secrets, passwords, card details, or private parcel attributes. For incorrect parcel data, include the parcel ID and official source link. Public records vary by jurisdiction and may lag local changes.